Add Tracking Variables: Passing custom variable or your own tracking information:

Live2Support provides option for passing custom information variable from your web pages to Live2Support. You can pass custom identification information, order information related to this customer or any other information you want to pass from your web page to Live2Support. This information will be available to you in visitor monitoring window and in support operator chat window.  Using this feature many customer specific information can be immediately available to support operator as soon as he or she picks chat. For example, you can pass customer name, order no. and city etc.

The process of passing this information is simple:

Login in Live2Support Control Panel & Click on “Get Codes to Insert in Your Web Pages”

On this page click on “Click Here to open Advance Option Area”, this will expand Advance Code Area. Then click on “Click Here to Add Tracking Variables”

This will open new window here you can add as many as variable information you want to pass.

In 1st box in “Add a Custom Variables & Values” window you can type ”Customer Name” and in second box you can type the name of customer or the name of variable (if you are using PHP <?=$sVariable; ?> or if you are using ASP <%=$ sVariable %>, same way for any other language your are using in your web page) you will be using in your web pages to substitute value. This way you can pass any number of variable information.

Once you added all require variable then click on “Done” and “Add a Custom Variables & Values” window will close. Click on “Get Code” button now, copy all code, and paste them in your web pages.

The following will be additional codes in your Live2Support codes:

var l2s_cv=’cname=<?=$custname;?>;l2scv;caddress=<?=$custadd;?>;l2scv;ccity=<?=$city;?>’;

In this case, your web page must substitute information correctly for your own php variables: $custname, $custadd, $city.(You can pass custom information from your web pages in codes, which you can access in monitoring window and chat window to identify visitor or any other purpose.)

This information will be available to you in visitor monitoring window and in support operator chat window.